Upright Spine Help Center

Frequently asked questions

How are your products customized for me?


A special fitting tool is provided with your purchase, along with expert virtual fitting assistance. That means our experts will schedule a zoom meeting with you to demonstrate, and walk you through a correct spine shape measurement and product configuration.




Does my doctor recommend Upright products for my back?


All of our products or methods have been developed by medical professionals. We cannot foresee any situation where your condition could be worsened by applying a healthy upright posturing and balance to your life using Upright's products, although we will always recommend discussing solutions with your medical doctor if you have a serious spine condition. There have been zero cases where these upright principles have caused injury under normal use.




What is the Returns and Shipping Policy?


Upright Spine Solutions is now offereing FREE shipping on all products sold to domestic US customers. This excludes Alaska and Hawaii. Additional shipping charges, custom charges, taxes or other fees may apply. Customers who wish to retrun products are responsible for return shipping charges. Products that are not in expected condition upon return, due to normal use, may require an additional restocking fee of up to 25% of the total value. Due to the customized nature of some products, no returns may be allowed on certain items that have been personalized such as; custom or unique upholstery, special parts or other special modifications are involved. Returns must be requested inside of 100 days of purchase.




How do I schedule a virtual fitting for my product?


Please click this link to schedule a virtual fitting with one of our experts: https://calendly.com/uprightly/virtual-fitting





iStock-165504135.jpg
Conditions appropriate for Upright Spine's products and services include the following but are not limited to:

 

  • Head Pain / Headaches

  • Neck Pain

  • Upper Back Pain

  • Mid-Back Pain

  • Low-Back Pain

  • Sciatica

  • Plantar Fasciitis

  • Sacroiliac Joint Pain

  • Shoulder Pain

  • Arm/Hand Pain

  • Extremity Numbness/Tingling

  • Skeletal Imbalance Syndrome