Shipping & Returns
Shipping Policy
We are excited to announce FREE SHIPPING on everything over $100. That's right. Even that specialized custom-fit king-size mattress you've been eye-ballin. So rest easy and know that we've got your back in more ways than one.
FREE shipping is restricted to the major 48 United States. Shipping to Alaska, Hawaii, Canada and Mexico is available for a charge. Upright Spine is not responsible for any customs fees, duties, taxes or other charges that may be added by international governments for importing goods.
Return & Exchange Policy
We help customize, personalize, and virtualize everything we do to ensure you get the absolute best product and result in the end. If at first you are unhappy with any product, we are here to make it right by making the reasonable adjustments necessary to make you more than satisfied. But if you're still not happy, you can return your Upright Spine product for your money back inside of 100 days of purchase. Some restrictions apply. Some products are customized beyond the point of anyone else being able to use your product, for example, that bright green office chair that you just ordered. Orders of this nature are non-returnable.
If your returned item is received with damage or signs of use beyond the normal expectations of use, a restocking fee may be applied up to 25% of the total purchase amount. Return shipping is solely the responsibility of the customer, unless otherwise authorized by Upright Spine Solutions management.
Warranty items may require return shipping, and will be covered by Upright Spine if the warranty claim is approved and falls under the product's warranty restrictions.
For any questions regarding these policies, please call 1-877-777-4337.