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Shipping & Returns

Shipping Policy

We are excited to announce FREE SHIPPING on everything over $100. That's right. Even that specialized custom-fit king-size mattress you've been eye-ballin. So rest easy and know that we've got your back in more ways than one.

FREE shipping is restricted to the major 48 United States. Shipping to Alaska, Hawaii, Canada and Mexico is available for a charge. Upright Spine is not responsible for any customs fees, duties, taxes or other charges that may be added by international governments for importing goods.

Return & Exchange Policy

We help customize, personalize, and virtualize everything we do to ensure you get the absolute best product and result in the end. If at first you are unhappy with any product, we are here to make it right by making the reasonable adjustments necessary to make you more than satisfied.

 

Any unsatisfied customers can request a refund inside our 100-day refund policy, some restrictions apply. Uprightly Program Members who are compliant to the program's principles and goals and are not seeing improvements may receive a refund for products only. Membership and service fees will not be refunded and restocking fees may or may not be applied. 

 

For product refund requests, customers must return items at their own expense and must be in like-new condition inside of 100 days of purchase. Some restrictions apply. Personalized products with custom modifications may be disqualified from receiving any refunds. 

 

If your returned item is received with damage or signs of use beyond the normal expectations, a restocking fee may be applied up to 25% of the total purchase amount. 

Warranty items that require return shipping are the customer's responsibility. Upright Spine will then cover the cost of shipping the item back to the customer when authorized. 

For any questions regarding these policies, please call 1-877-777-4337.

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