top of page

Terms & Conditions

PROGRAM COMPLIANCE
Successful outcome of the Uprightly Program is directly related to consistent compliance of each participant with its foundational principles and strategies that embrace the philosophy that the human spine system is not universally defective, that most spine symptoms and dysfunction arise from mechanical misuse, abuse, neglect, and trauma rather than from disease, and that anyone who will invest effort in improving the shape, strength, flexibility, and protection of their own spine will achieve measurable benefit. Consequently, Uprightly Program outcome, claims, promises, and refunds are directly
related to each participant’s demonstrated compliance as follows:


1. Participants must schedule and keep at least five (5) evaluation, education, and
training sessions. Missed appointments without 24-hour prior notice will incur a $35
non-cancellation fee that must be paid before subsequent appointments may be
scheduled.
2. To be considered compliant, participants must reasonably apply all Uprightly spine
symptom control principles as outlined in Master Class videos 1, 2, and 3.
3. Participants must follow their Coach’s instructions to view and implement all assigned Master Class and Activities of Daily Living videos.
4. Participants must follow their Coach’s instructions in performing their home exercises and spine enhancement strategies daily.
5. Participants must follow their Coach’s instructions to remove deforming spine-shape influencers from their living conditions, including poorly supportive vehicle and furniture surfaces that frustrate spine shape restoration efforts due to Wolff’s Law 1 .
6. Measurable spine shape improvement is evidence of compliance.
1 “(Julius) Wolff’s Law states that bones will adapt to the degree of mechanical loading, such that an increase in loading will cause the architecture of the internal, spongy bone to strengthen, followed by the strengthening of the [outer] cortical layer.” NIH.gov. Stated simply, bone becomes stronger or weaker and changes in size, shape, and density based on the loading or absence of loading it must endure.


REFUND POLICY
Refunds are available for all purchases associated with participation in the Uprightly
Program during the initial 90 days from enrollment, according to the following conditions:
1. The person requesting a refund must be a compliant Uprightly Program member.
2. A refund request must be made after at least 45 days of full program participation but before 60 days from the date of enrollment.
3. Returned products must demonstrate no more than expected wear and tear,
commensurate with the length of time the product has been in use.
4. The person requesting a refund must have signed the Participation Waiver and must have purchased the complete, comprehensive Uprightly Program package.
5. All Uprightly Program products are warranted against defect for 12 months from date of purchase. Any product that shows a manufacturing defect leading to failure or

excessive wear or damage during that period will be repaired or replaced to the
participant’s satisfaction within a timely manner.


SHIPPING OF PRODUCTS
The Uprightly Program provides free initial shipping for all products purchased by Uprightly Program participants within the mainland United States of America, not including Hawaii, Alaska, or Puerto Rico. International shipment of products may be eligible for reduced-cost shipping based upon product size and shipping distance. All return packaging and shipping from participant to Uprightly Spine is the responsibility of the sender, and packaging must be sufficiently sturdy to protect the returned product during transport. To learn more, contact 877-777-4337.

Participation Policy

By using products and services offered by Upright Spine Solutions (USS), Uprightly Spine Care Centers, or any other affiliated clinics, you agree and accept to our terms and conditions as outlined in this page, or otherwise stated. You agree to enroll in USS programs or use USS products at your own risk, and absolve USS of any liability involving your health or medical conditions.

 

Signed waivers are a requirement for any new patient enrollments, and a medical doctor's referral may also be required depending on Uprightly Program's screening process. The Uprightly Program, along with USS products, do not pose a great deal of risk in any way, and are natural and safe techniques that have been clinically proven over many decades. USS desires each patient or customer to fully understand the risks that may be involved, if any. USS serves as a training and educational organization for improving care for one's spine, and does not diagnose or provide treatments of any kind. USS can and will not be held liable for any diagnosis or treatment plans patients may have.

 

USS encourages involvement of your medical physician to make sure the Uprightly Program and its methods are right for you. By following the Uprightly Program, you accept responsibility for your own spine health and will not hold USS liable for any negative impacts that might arise. 

USS does not diagnose, treat, or provide any medical procedures. As youou accept full responsibility for your own health, you agree not to hold USS liable for any past, present, or future conditions that you may have experienced, or will experience. 

Privacy & Safety

USS / Uprightly Spine Care Centers follow HIPAA guidelines and take proper and reasonable measures to safeguard each customer's or patient's personal data. We do not sell or share any data at any time. Patients or customers may volunteer to share their story or experience to enhance USS marketability or growth. Testimonials and reviews are volunteered without pressure or monetary compensation. USS will share volunteered testimonials as it deems appropriate, in film, radio, online, or other marketing strategies, and may alter names or other identifying information to protect patient privacy.

Product Delivery or Shipping

Upright Spine Solutions (USS) is responsible for fulfilling orders placed within the Uprightly Spine Care Center network. Some products may be fulfilled in-person, and others may require shipping. Shipping costs may apply depending on the situation, and the current shipping offers made by USS. These shipping offers are subject to change at any time. USS maintains the right to ship products paid by customers at its earliest convenience. Projected shipping timelines will tend to fall inside 1 week, however, supply and demand may impact product availability and may cause un-anticipated delay. Customers may not demand a refund without special authorization for delayed products. Returns must meet the restrictions outlined in the Return Policy for a refund to apply. Return shipping expenses are the customer's or patient's responsibility.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

-HSA / Insurance Cafeteria Plans

- Offline Payments

You agree to pay for services rendered, and products provided. Equipment rental or subscription plans must be paid according to the terms of the rental policy set at the time of enrollment. Products must be purchased or returned to end or cancel any related subscriptions. Accounts, bills, and dues with non-payments will be sent to collection agency and reported to credit bureaus.

bottom of page