Terms & Conditions

PROGRAM COMPLIANCE
Successful outcome of the Uprightly Program is directly related to consistent compliance of each participant with its foundational principles and strategies that embrace the philosophy that the human spine system is not universally defective, that most spine symptoms and dysfunction arise from mechanical misuse, abuse, neglect, and trauma rather than from disease, and that anyone who will invest effort in improving the shape, strength, flexibility, and protection of their own spine will achieve measurable benefit. Consequently, Uprightly Program outcome, claims, promises, and refunds are directly
related to each participant’s demonstrated compliance as follows:

1. Participants must schedule and keep at least five (5) evaluation, education, and
training sessions. Missed appointments without 24-hour prior notice will incur a $35
non-cancellation fee that must be paid before subsequent appointments may be
scheduled.
2. To be considered compliant, participants must reasonably apply all Uprightly spine
symptom control principles as outlined in Master Class videos 1, 2, and 3.
3. Participants must follow their Coach’s instructions to view and implement all assigned Master Class and Activities of Daily Living videos.
4. Participants must follow their Coach’s instructions in performing their home exercises and spine enhancement strategies daily.
5. Participants must follow their Coach’s instructions to remove deforming spine-shape influencers from their living conditions, including poorly supportive vehicle and furniture surfaces that frustrate spine shape restoration efforts due to Wolff’s Law 1 .
6. Measurable spine shape improvement is evidence of compliance.
1 “(Julius) Wolff’s Law states that bones will adapt to the degree of mechanical loading, such that an increase in loading will cause the architecture of the internal, spongy bone to strengthen, followed by the strengthening of the [outer] cortical layer.” NIH.gov. Stated simply, bone becomes stronger or weaker and changes in size, shape, and density based on the loading or absence of loading it must endure.

REFUND POLICY
Refunds are available for all purchases associated with participation in the Uprightly
Program during the initial 90 days from enrollment, according to the following conditions:
1. The person requesting a refund must be a compliant Uprightly Program member.
2. A refund request must be made after at least 45 days of full program participation but before 60 days from the date of enrollment.
3. Returned products must demonstrate no more than expected wear and tear,
commensurate with the length of time the product has been in use.
4. The person requesting a refund must have signed the Participation Waiver and must have purchased the complete, comprehensive Uprightly Program package.
5. All Uprightly Program products are warranted against defect for 12 months from date of purchase. Any product that shows a manufacturing defect leading to failure or

excessive wear or damage during that period will be repaired or replaced to the
participant’s satisfaction within a timely manner.

SHIPPING OF PRODUCTS
The Uprightly Program provides free initial shipping for all products purchased by Uprightly Program participants within the mainland United States of America, not including Hawaii, Alaska, or Puerto Rico. International shipment of products may be eligible for reduced-cost shipping based upon product size and shipping distance. All return packaging and shipping from participant to Uprightly Spine is the responsibility of the sender, and packaging must be sufficiently sturdy to protect the returned product during transport. To learn more, contact 877-777-4337.